Dealers who sell Prince products shall not engage in the following or Tennis Source may elect to cease providing product to that dealer:

Sell Products directly or indirectly in any fashion other than in a direct to end-user consumer retail model which has been approved, in writing, for a specific retail location in advance. Sell Products directly or indirectly, via the internet, website sales, Amazon sales, eBay, ecommerce and any other online auction site sales unless approved, in writing, prior to Applicant making any such sale.

Shipping Policy

• UPS Ground shipping for all orders.
• Rush or upgraded shipping available upon request at customer’s cost.
• Shipping charges apply to all footwear orders and any orders which do not meet free shipping qualifications listed below.
• Shipping charges are determined by weight, dimension and destination.
• Prince point of purchase materials shipped at no charge.
• Orders shipping to HI, AK, and all US territories will pay shipping at cost.
• No shipping available outside the US or its territories.
• Tennis Source will ship to the account holder’s primary address only.
• Orders with out-of-stock items ship when all items are in stock.*
• Orders placed by 12:00pm EST guarantee ship same day.
• Orders placed after 12:00pm EST ship next day.
• Orders shipping from two warehouses will only incur one shipping charge.
• *If customer splits an order to ship only in-stock items – shipping charges apply to both shipments.

HOW TO EARN FREE SHIPPING WITH TENNIS SOURCE

• FREE SHIPPING for Prince racquet orders of four or more current series racquets (does not include demos).
• FREE SHIPPING for Prince string and/or accessories orders of $150 or more.
• Free shipping offers cannot be combined with footwear or demo purchases.

Return Policy

• All sales are final.
• In the unlikely event an item(s) is received with a defect or damage caused by shipping, Tennis Source must be notified within 30 days of the order date. If approved, the defective or damaged item will be replaced at no extra charge. Photos of the damage/defect are required.
• Return shipping labels will be provided only for mis-ships or authorized returns at the discretion of Tennis Source.

Prince/Ektelon Warranty Information:

All hard court Prince T22 & T22.5 shoes carry a Six Month Outsole Durability Guarantee.

All adult Prince and Ektelon racquets carry a one-year defect warranty. Cracks due to impact or excessive wear are not covered.

• All warranty/defect claims will be handled via email.
• Warranty replacements accepted through the Tennis Source Dealer and not directly with the Dealer’s customer.
• Send warranty requests to your Tennis Source representative or to Warranty@WarehouseSports.com
• Photos are required for each warranty item demonstrating the reason it qualifies (valid sole warranty, cracked racquet, etc.) along with a photo of the customer purchase receipt.
• A one-time warranty replacement will be shipped to the Dealer when claim is approved. No shipping charged for warranty replacements.
• If the original product is no longer available, Dealer and Tennis Source will agree to a replacement of similar value.
• No credits or refunds will be given for warrantied items.

Contact Information

800.283.6647 Mon-Fri 9am to 5pm PST
CustomerService@WarehouseSports.com